Advent of the Insurgent Creative, Day Four: CwF+RtB=$$$

You’ll forgive me for harping on the whole “monetization of fans” angle, but honestly, it’s a critical element of the Insurgent Creative method.

The title of this article is a formula, the creation of Mike Masnick from Techdirt — taken from a 15-minute presentation he did at the 2009 MidemNet conference in Cannes. It means:

Connection With Fans
plus
Reason To Buy
equals
Business Model.

Find a way to engage and connect with people who are into the stuff you do, using your various social media platforms. You have to walk a fine line between genuine engagement and avoiding coming off like a spamming douche, and I’m afraid that is something that cannot really be taught, although I’ll talk about this more in future installments. For now, jut think about every bot-spam link post on Twitter, and don’t do anything that remotely reminds you of that.

Once you’ve managed and are maintaining that connection, give folks a reason to buy from you. At its simplest and most obvious, this reason can be that you have something that nobody else has: the thing you’ve created. It’s the way the business has usually worked — scarcity of physical merchandise. “I have this nifty thing, and you want it.” Yeah, it works — but it’s less of a motivation now, in a world where most things can be digitized, copied and shared with a few clicks of a mouse. (And, briefly, while we’re on the subject — don’t freak out about unauthorized file sharing. It’s going to happen to your stuff. Think of it as an opportunity to convert a new fan. Again, more on this later in the series.)

Try coming up with other reasons — special stuff beyond the thing itself. It helps to understand fan psychology — those things which motivate fans and appeal to them. The best resource I found (through a video of another talk given at the same MidemNet as Masnick’s) was Online Fandom, a blog that covers that very subject, by Nancy K. Baym, a professor of Communication Studies. Baym’s work (and the work of others, which I found through her references) taught me a lot, but also confirmed what, as a fan myself, I already knew: Fans tend to assume a level of ownership of the object of their fandom — they view it as theirs.

If we can give them things which speak directly to that sense of fan ownership and tribal identity, that gives a very compelling Reason To Buy.

Here’s the video of Masnick’s presentation to MidemNet. It’s only 15 minutes, and well worth your time:


(He did an expanded, 30-minute version of the presentation at the Leadership Music Digital Summit, about 3 months later —it’s available on vimeo, if you’ve got a bit more time.)

We’ve spent a couple of entries now dealing with theory, so in the next few I’ll give you some tools that you can use directly to put those theories into action.

Storm the gates!

 

 

Advent of the Insurgent Creative, Day Three – The Free Content Model

In yesterday’s entry, I referenced Howard Tayler’s bit about “Grizzly Bear Soup.” I first heard this reference while watching a video of his keynote address to the 2008 Utah Open Source Conference (which I’ve embedded below).

Howard Tayler is a webcomic creator — his strip, Schlock Mercenary has been running daily since 2000. All of his content is available for free on the website… and yet he makes a comfortable enough living as a Creative that he was able to quite the proverbial “Day Job” and create full-time. In the keynote address, he explains a bit about how this business plan, the Free Content model, works.

When I first saw this video, it literally changed how I thought about my career. I was lucky enough to meet Mr. Tayler at GenCon a couple of years ago, and told him so. Whether you are an artist, or a writer, or a musician, there is advice here which is applicable to reaching the point where you can create for a living.

During the keynote, he talks about the fact that the goal for any creative is to build a fan-base. Once you have a fan-base, they can (WARNING: Horrible, marketing douche buzzword ahead) be monetized. Not only do they become loyal customers for any merchandise you offer, but you can (if you wish) charge others to sell to your fans, by offering advertising on your site, etc.

He mentions that the hard part is getting and keeping the fans. The monetization part is relatively easy. Hence the idea that this business model is as easy as Grizzly Bear soup — first, you have to track, find, hunt and kill a Grizzly Bear. The rest is just a soup recipe.

Take a half hour and watch the keynote, below. Not all of it may be applicable to what you do, but it will definitely give you some things to think about in your journey to becoming an Insurgent Creative.

Storm the gates!
 
 


 
  
 

Advent of the Insurgent Creative, Day Two – Kickstarter

As the song goes, “Let’s start at the very beginning, a very good place to start…”

There are a couple of reasons why it’s natural to kick off (see what I did there?) the Insurgent Creative series with this particular topic. First and foremost, it’s the one that people have been requesting from me since my experience with the platform over the summer, the overwhelming success of which stunned a lot of folks, myself included. I can’t easily count the number of times I’ve been asked for advice, suggestions, or just general “How did you do that?” sort of questions.

The second reason is far more widespread — the simple fact that every creative who has considered, however briefly, striking out on their own has run head-first into the problem of money. You need income — not only as seed money for the projects you undertake, but to do things like pay the bills and put food on the table while you work on the project. It’s one of the biggest roles played by the gatekeepers — they not only fund production, but often they provide an advance so that a creative is able to do the work required. So how do you do that without a gatekeeper?

Kickstarter is a crowdfunding site, which operates on the principle that it’s easier to get 500 people to pony up $10 than it is to get one person to invest $5000. By presenting a project on the site (and it must be a single creative project, no “fund my life” or “invest in my business”-style pitches allowed), you invite potential backers to pledge support, at various levels (similar to the model of the PBS pledge drives — “at the $15 level, you get this coffee mug”, etc.). Payments and processing are handled on the back-end by Amazon Payments, and no charges are run until the project’s funding period ends — and only if you’ve reached your funding target. If you fall short, nobody is charged — no harm, no foul, back to the drawing board. But as long as time remains on your funding period, you can actually raise more than your target. When time runs out, the charges are run, Kickstarter takes their cut (5%) and Amazon takes theirs (between 3 and 5%, depending on amounts), and then, after about 2 weeks or so, your money can be sent from Amazon Payments to your linked bank account. Easy-peasy-lemon-squeezy.

There’s a bit of a gold rush going on right now — in crowdfunding in general, and Kickstarter in particular. The site is the largest and most popular, although there are other sites like IndieGoGo, which operate slightly differently. (IndieGoGo, in particular, is popular with non-US-based creatives, because Kickstarter (well, Amazon Payments, to be precise) requires a US bank account. IndieGoGo links with Paypal, and handles payments differently — you get the money as it comes in, people are charged immediately, and IndieGoGo keeps more of it, refunding some of it back to you if your project reaches its funding target)

Part of the gold rush is due to the increased exposure of success stories — mine, for example, although I’m certainly not alone. People see their fellow creatives getting successfully funded and there’s a certain amount of bandwagon-jumping to be expected — exacerbated by the opinion of some that this is a bubble, that the potential successes are finite, so there’s a rush to “get in before it dries up.”

I don’t think that we are looking at a bubble, though. The US House of Representatives overwhelmingly passed a bill last month which would allow small businesses to raise up to $1 million via crowdfunding, without having to file with the Securities & Exchange Commission. That bill is currently with the Senate, and things are looking good for passage. When that happens, the floodgates will open. The amount of crowdfunding that is occurring now will be dwarfed by what’s to come.

Will that increase in more business-focused crowdfunding squeeze out the more creative-focused “arts funding”? Who knows — although personally I don’t think so. The internet has already shown itself to be a wonderful tool for niche aggregation. There will always be people more interested in funding creatives than in funding businesses. Plus, the increase will lead to the practice being more common and less of a oddity — similar to how the acceptance of eReaders like the Kindle have led to an across-the-board uptake in digital publishing.

So that’s a look at the tool, and my thoughts regarding its future potential. But how did I manage such a massive success? We asked for $5,000, and after 45 days, we raised nearly $50,000. How was that done?

First: I made use of other people’s expertise. The Kickstarter blog has a ton of tips as well as data of all sorts — dig deep into that resource and absorb everything you can. I asked colleagues who had been successful for tips — Gary Sarli responded with a long, detailed email that he decided to turn into a blog post with 15 steps for success, which Kickstarter ended up linking from their site. Daniel Solis has had a lot of success with Kickstarter and writes often on his blog with great insight and advice. Learn from all of this.

Second: My project, FAR WEST, had been something I had been discussing on my blog, on game forums, etc., for the past four years. My small existing fan base was in the area of tabletop games, so I opted to launch the property with a role-playing game, to appeal to that fan base. Is that replicable for others? Maybe not to the same extent, but the advice is sound — the goal for an Insurgent Creative is to build a fan base. Once you’ve got folks interested in what you’re doing, it becomes a far simpler matter to make a living doing it. As Kevin Kelly posited with his 1000 True Fans theory, or as Howard Tayler related the idea of “Grizzly Bear Soup” — the hard part is getting the fans. Once you have them, the rest is easy.

But here’s the thing — as much as everyone talks about Kickstarter as a tool for fundraising, they’re missing the true “killer app” of the site. Kickstarter is a great way to raise money, yes — but what is far more valuable than the money is the community that you’ve created at the end of your funding period. A successful project will come away from Kickstarter with a certain amount of cash, but will also come away with a group of engaged, excited and enthusiastic supporters — each of whom have their own network of friends and acquaintances. You’ve got the seeds of a fan base.

That should be your true goal, and one that I think is achievable even if you go into a Kickstarter with no existing fans, as long as you manage your project well.

  • Make sure you produce a video. Give people something to share via social media — you’re hoping to ‘go viral’, so make it as interesting as you can — focused on the property, not you. A lot of people do the talking-head route with a webcam — you need something more than that to really attract attention.
  • Set your target for funding at lower than you want, to help it to reach 100% funding more easily. Remember, you don’t get paid if you don’t hit the target. My ballpark calculation is: figure out how much you need to be able to do the project, and assume that you’ll be putting up half the money yourself. A lower target communicates this to backers, who are more likely to pledge if they feel like you’re being realistic, and have some skin in the game yourself.
  • Have a plan for the middle. You’ll get funding bursts at the beginning of your project and at the end — have something planned for the stretch in between, to maintain interest. This should take the form of updates, additional preview material, and — most importantly — unlocked rewards that kick in once you’ve hit 100%. You want a reason for people to continue to pledge once you’ve hit your target, and setting milestones (“if we reach X dollars, we’ll add an extra thingamajig for all backers” ) really helps with that.
  • Your project will not promote itself. Kickstarter does promote some projects that catch their attention — but that’s not a given. (In fact, FAR WEST managed to go it’s entire 45-day run without being featured by Kickstarter in any way.) Get the link, the video, etc. in front of as many eyes as you can — use your social media networks, talk to bloggers, podcasts, whatever you can do. Give people something to talk about.

I could go on about this for days, but I’ve got 23 more things to cover. I’ll turn it over to you — if you have questions, feel free to ask via the comments below.

More tomorrow, Insurgent Creatives. Storm the gates!